S&T Construction Warranty Guide: What Homeowners Need to Know

Our Commitment to Quality

S&T Construction warrants that the work performed under your construction agreement will be completed in accordance with the contract documents and industry standards. Our workmanship warranty is designed to give homeowners confidence that any covered defects resulting from our work will be addressed promptly and professionally.

The standard warranty period (1-year) begins at Substantial Completion, which is the point when your home or project is ready for occupancy and intended use.

If a covered warranty issue is identified during the warranty period, S&T Construction will evaluate the concern and, when applicable, repair or replace the affected work.

What Is Covered Under the S&T Construction Warranty?

Our warranty generally covers defects related to:

• Workmanship
• Installation of materials
• Construction methods performed by S&T Construction or our subcontractors
• Items specifically covered under your construction agreement

Should a covered issue arise, our team will coordinate the necessary repairs and work toward a timely resolution. Please refer to your contract for specific wording on your warranty and process.

What Is Not Covered?

While we stand behind our work, certain conditions fall outside the scope of the contractor’s warranty.

Examples include:

• Normal wear and tear
• Manufacturer defects covered under separate manufacturer warranties
• Damage caused by homeowner modifications or alterations
• Improper maintenance
• Abuse, neglect, or misuse
• Acts of nature, weather events, or natural disasters
• Design or engineering-related issues beyond S&T Construction’s scope

Additionally, personal property and furnishings are not covered under the construction warranty.

Understanding Normal Home Settling

New homes naturally experience movement and adjustment during the first year.

Homeowners may notice:

• Minor drywall cracks
• Nail pops
• Concrete shrinkage and curing cracks
• Seasonal wood movement and changes from sun exposure
• Door and trim adjustments
• Paint touch-up needs due to settling and weathering

These conditions are common in new construction and are often addressed during scheduled warranty reviews when applicable.

Using Buildertrend for Warranty Requests

To provide the best possible homeowner experience, S&T Construction manages warranty requests through Buildertrend’s Homeowner Portal.

Why We Use Buildertrend

Buildertrend allows homeowners to:

• Submit warranty requests online anytime
• Upload photos and videos
• Track progress in real time
• Communicate directly with the S&T Construction team
• Maintain a permanent record of warranty service
• Receive updates and scheduling notifications

Using Buildertrend helps ensure that every request is documented, organized, and addressed efficiently.

How to Submit a Warranty Request

If you experience an issue that you believe may be covered under warranty, follow these simple steps:

Step 1: Log Into Buildertrend

Access your Homeowner Portal through Buildertrend using the login credentials provided by S&T Construction.

Step 2: Create a Warranty Item

Navigate to the Warranty section and create a new request.

Step 3: Provide Detailed Information

Include:

• A clear description of the issue
• The location within the home
• When the issue was first noticed
• Any relevant observations

Step 4: Upload Photos

Photos often help our team evaluate concerns before scheduling a site visit and can significantly reduce response times.

Step 5: Submit the Request

Once submitted, your request will be reviewed by the S&T Construction team and assigned for
evaluation.

What Happens Next?

After receiving your warranty request, our process generally follows these steps:

1. Request received through Buildertrend.
2. Initial review by the S&T Construction team.
3. Determination of warranty eligibility.
4. Site visit scheduled if needed.
5. Repair plan developed.
6. Work completed by S&T Construction or one of our trade partners.
7. Warranty item closed and documented within Buildertrend.

Throughout the process, homeowners can monitor progress directly within the Buildertrend portal.

Tips for a Smooth Warranty Experience

To help us serve you effectively:

• Submit requests through Buildertrend rather than text messages or email.
• Report concerns promptly after discovery.
• Include photos!
• Maintain your home according to manufacturer recommendations.
• Keep records of routine maintenance and service.
• These steps help ensure faster evaluations and resolutions.

Our Goal: Long-Term Relationships

At S&T Construction, we view warranty service as an extension of our customer experience—not the end of it.

Our goal is to build lasting relationships through quality craftsmanship, responsive communication, and a transparent warranty process. By combining our commitment to service with Buildertrend’s powerful homeowner tools, we strive to make every step of homeownership easier and more enjoyable.

Thank You for Choosing S&T Construction

Building your home is one of the largest investments you’ll ever make, and we’re honored to be part of that journey. If you have questions about your warranty coverage or need assistance accessing your Buildertrend account, our team is always here to help.